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PEP OPERATIONS MANUAL

* Introduction to PEP

* How Try-Then-Buy Works

* How PEP Can Benefit You

* The PEP Concept-- The Ideas Behind the Tool

* How PEP Works-- Using the PEP System

* Why Are There Communications Problems?

* Survey Administration and Discussion

* The CLEP Chart and STAT Page-- Instant Analysis

* Job Survey System-- Matching People to the Right Job

* PEP History Report

* Stress Evaluation

* Operational Method and Ethics Requirements

* Repetition of Analysis

* Accuracy Validity and Manipulation

* Data Layout for Coders

* Glossary

* The Story (using PEP in everyday management)